eNewsroom for: Temkin Group

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Temkin Group Company Profile

Temkin Group is a customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer-centric. We combine customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results.

News from Temkin Group:

USAA, Cadillac, and Apple Are Most Recommended Companies, According to New Temkin Group Research

Sixth Annual Benchmark Study of Net Promoter® Scores (NPS®) Includes Data on 315 Companies Across 20 Industries WABAN, Mass., Oct. 11, 2016 /PRNewswire/ — Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2016" based on a study of 10,000 U.S. consu…

Publix, Chick-fil-A, and Residence Inn Create Most Positive Customer Emotions, According to New Temkin Group Research

Sixth annual Temkin Emotion Ratings evaluates 294 companies across 20 industries WABAN, Mass., Sept. 19, 2016 /PRNewswire/ — Temkin Group announces the release of the 2016 Temkin Emotion Ratings. Based on a study of 10,000 U.S consumers, the Ratings benchmarks the positive and negative em…

IBM, HPE outsourcing, SPSS, and VMware Are Most Likely To Be Recommended By IT Professionals, According to New Temkin Group Research

Fifth Annual Study of IT Decision Benchmarks Net Promoter Scores and Loyalty Levels for 62 Large Tech Vendors WABAN, Mass., Sept. 14, 2016 /PRNewswire/ — Companies often use a metric called Net Promoter® Score (NPS®) as a measure of loyalty, as it calculates the likelihood that customers will r…

Temkin Group Announces 2016 Customer Experience Excellence Awards

Accepting Nominations Through October 23 for 5th Annual Awards that Recognize Sustainable Customer Experience Efforts WABAN, Mass., Sept. 8, 2016  /PRNewswire/ — Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner.…

Temkin Group Showcases Eight Innovative Vendors That Deal With Customer Emotions

audEERING, BigEars, Cogito, Confirmit, CrowdEmotion, Fiveworx, Man Made Music, and Mattersight Selected for Intensify Emotion Provider Showcase WABAN, Mass., July 26, 2016 /PRNewswire/ — Temkin Group announces the eight vendors it has selected to feature in its Intensify Emotion Provid…

According to New Temkin Group Research, Mobile Devices Will Disrupt How Companies Tap Into Customer Insights

Research Details Five C's of Mobile VoC Disruption: Condensed, Comprehensive, Current, Conversational, and Contextual WABAN, Mass., July 19, 2016 /PRNewswire/ — Temkin Group, a leading research, consulting, and training firm that helps organizations transform their customer exper…

USAA, Regions and Amazon.com Deliver the Best Online Experience, According to New Temkin Group Research

Sixth Annual Temkin Web Experience Ratings Evaluates 257 Companies Across 20 Industries WABAN, Mass., July 12, 2016 /PRNewswire/ — For the third straight year, USAA took the top spot in the Temkin Web Experience Ratings. Based on a study of 10,000 U.S. consumers, the 2016 Temkin Web Experience…

New Temkin Group Research Shows Connection Between Net Promoter Score Metric And Loyalty

Study of 10,000 U.S. Consumers Benchmarks Loyalty Levels of Promoters and Detractors Across 20 Industries WABAN, Mass., June 21, 2016 /PRNewswire/ — Temkin Group released a new research report "Economics of Net Promoter Score, 2016" based on a study of 10,000 U.S. consumers. Logo &#…

USAA and Publix Earn Top Customer Service Ratings In New Temkin Group Research

Sixth Annual Temkin Customer Service Ratings Evaluates 277 Companies Across 20 Industries WABAN, Mass., June 14, 2016 /PRNewswire/ — USAA earned the highest score in the 2016 Temkin Customer Service Ratings for the fourth year in a row. These Ratings evaluate the customer service of 277 compa…

National, Enterprise, and Alamo Earn Top Customer Experience Ratings for Rental Car Agencies, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., June 2, 2016 /PRNewswire/ — National Rent A Car, Enterprise Rent-A-Car, and Alamo Rent A Car deliver the best customer experience in the rental car industry, according to the 2016 Temkin Experi…

Toyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., June 2, 2016 /PRNewswire/ — Toyota and Mercedes-Benz deliver the best customer experience amongst auto dealers, according to the 2016 Temkin Experience Ratings, an annual ranking of compani…

Southwest Airlines, Alaska Airlines, and JetBlue Earn Top Customer Experience Ratings for Airlines, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., June 1, 2016 /PRNewswire/ — Southwest Airlines, Alaska Airlines, and JetBlue Airlines deliver the best customer experience in the airline industry, according to the 2016 Temkin Experience R…

Residence Inn, Holiday Inn Express, and Hilton Earn Top Customer Experience Ratings for Hotels, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., June 1, 2016 /PRNewswire/ — Residence Inn, Holiday Inn Express, and Hilton deliver the best customer experience in the hotel industry, according to the 2016 Temkin Experience Ratings, an annu…

USAA and Discover Earn Top Customer Experience Ratings in Credit Cards, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 31, 2016 /PRNewswire/ — USAA and Discover deliver the best customer experience in the credit card industry, according to the 2016 Temkin Experience Ratings, an annual customer experience ra…

Credit Unions, USAA, and Regions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 31, 2016 /PRNewswire/ — Credit unions, USAA, and Regions deliver the best customer experience in the banking industry, according to the 2016 Temkin Experience Ratings, an annual customer ex…

Edward Jones and Fidelity Investments Earn Top Customer Experience Ratings for Investment Firms, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 31, 2016 /PRNewswire/ — Edward Jones and Fidelity Investments deliver the best customer experience in the investment industry, according to the 2016 Temkin Experience Ratings, an annual…

Kaiser Permanente and TriCare Earn Top Customer Experience Ratings for Health Plans, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 26, 2016 /PRNewswire/ — Kaiser Permanente and TriCare deliver the best customer experience of any health plan, according to the 2016 Temkin Experience Ratings, an annual customer experie…

USAA, State Farm, and The Hartford Earn Top Customer Experience Ratings for Insurance Carriers, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 26, 2016 /PRNewswire/ — USAA, State Farm, and The Hartford deliver the best customer experience in the insurance industry, according to the 2016 Temkin Experience Ratings, an annual custo…

TV and Internet Service Providers Deliver the Worst Customer Experience, According to Temkin Group Research

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 25, 2016 /PRNewswire/ — TV service providers and Internet service providers received the lowest overall customer experience scores, according to the 2016 Temkin Experience Ratings, an ann…

Amazon, Barnes & Noble, and Hewlett-Packard Earn Top Customer Experience Ratings for Computers and Tablets, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 25, 2016 /PRNewswire/ — Amazon (Kindle), Barnes & Noble (Nook), and Hewlett Packard deliver the best customer experience in the computer and tablet industry, according to the 2016 Tem…

True Value, Amazon.com, and O'Reilly Auto Parts Earn Top Customer Experience Ratings for Retailers, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 24, 2016 /PRNewswire/ — True Value, Amazon.com, and O'Reilly Auto Parts deliver the best customer experience in the retail industry, according to the 2016 Temkin Experience Ratings…

Publix and H-E-B Earn Top Customer Experience Ratings for Supermarkets, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 24, 2016 /PRNewswire/ — Publix and H-E-B deliver the best customer experience in the supermarket industry, according to the 2016 Temkin Experience Ratings, an annual ranking of companies ba…

Chick-fil-A and Subway Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 24, 2016 /PRNewswire/ — Chick-fil-A and Subway deliver the best customer experience in the fast food industry, according to the 2016 Temkin Experience Ratings, an annual ranking of compan…

Florida Power & Light and Southern California Gas Company Earn Top Customer Experience Ratings for Utilities, According to Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 23, 2016 /PRNewswire/ — Florida Power & Light and Southern California Gas Company deliver the best customer experience in the utilities industry, according to the 2016 Temkin Experie…

MetroPCS, Virgin Mobile, and TracFone Earn Top Customer Experience Ratings for Wireless Carriers, According to Temkin Group

Sixth annual Temkin Experience Ratings evaluates 294 companies across 20 industries WABAN, Mass., May 23, 2016 /PRNewswire/ — MetroPCS, Virgin Mobile and TracFone deliver the best customer experience in the wireless industry, according to the 2016 Temkin Experience Ratings, an annual ran…

U.S. Consumers' Well-Being Drops, According to New Temkin Group Research

Fifth Annual Temkin Well-Being Index Shows That U.S. Adults Feel Less Healthy in 2016 WABAN, Mass., May 10, 2016 /PRNewswire/ — Temkin Group released its Temkin Well-Being Index (TWBi), which measures the well-being of U.S. adults. The TWBi is based on online surveys of 10,000 U.S. adults that we…

Consumers Are Most Likely To Forgive USAA and Publix, According to New Temkin Group Ratings

Sixth Annual Temkin Forgiveness Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., May 3, 2016 /PRNewswire/ — Based on a study of 10,000 U.S consumers, USAA 's banking business and Publix took the top spots in the 2016 Temkin Forgiveness Ratings, which rates how willing c…

USAA, Credit Unions and Publix Are The Most Trusted Companies, According to New Temkin Group Research

Sixth Annual Temkin Trust Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., April 12, 2016 /PRNewswire/ — Temkin Group announces the release of the 2016 Temkin Trust Ratings. Based on a study of 10,000 U.S consumers, the ratings benchmarks the level of trust that consumers…

Temkin Group Announces Winners of the 2016 Customer Experience Vendor Excellence Awards

MaritzCX, Medallia, Potentiate, Rant & Rave, and Walker Information Are Recognized For Helping Organizations Become More Customer-Centric WABAN, Mass., April 5, 2016 /PRNewswire/ — Temkin Group, a leading customer experience research, consulting, and training firm, announces the…

New Temkin Group Research Shows that Consumers Have Most Bad Experiences With AirTran Airways, Time Warner Cable, Comcast, and HSBC

Study of 10,000 U.S. Consumers Examines the Effects of Delivering Bad Experiences Across 20 Industries WABAN, Mass., March 30, 2016 /PRNewswire/ — Temkin Group released new research, What Happens After a Good or Bad Experience, 2016. The report examines the relationship between 10,000 U.S.…

According to New Temkin Group Research, Customer Experience Efforts Will Shift From Centralized to Federated

Organizations Will Sustain CX Success by Infusing Customer Experience Capabilities Across Their Entire Enterprise WABAN, Mass., March 23, 2016 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations transform their customer experience (CX),…

Publix and H-E-B Earn Top Annual Customer Experience Rankings, Published by Temkin Group

Sixth Annual Temkin Experience Ratings Evaluates 294 Companies Across 20 Industries WABAN, Mass., March 8, 2016 /PRNewswire/ — Temkin Group announces the publication of the 2016 Temkin Experience Ratings, the sixth year that the company has published the industry's most comprehensive…

Temkin Group Launches Intensify Emotion Challenge, Aims to Raise Focus of Customer Emotions Within Organizations

Temkin Group Will Award $1,000 For Innovative Ideas That Improve Customer Loyalty By Creating More Positive Emotions WABAN, Mass., Feb. 24, 2016 /PRNewswire/ — Temkin Group announces the launch of its Intensify Emotion Challenge. To help organizations understand the importance of emotion…

New Temkin Group Research Shows That Successful Firms Have More Engaged Employees

Fifth Annual Study Examines Employee Engagement of More Than 5,000 U.S. Employees WABAN, Mass., Feb. 16, 2016 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations transform their customer experience, released a new research report: "Empl…

Temkin Group Publishes Benchmark Study of Human Resources' Involvement in Customer Experience and Employee Engagement

Survey of 300 HR Professionals From Large Organizations Was Compared to Study in 2012 WABAN, Mass., Feb. 11, 2016 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations transform their customer experience (CX), released a new groundbreaking res…

Temkin Group Launches 2016 Customer Experience Vendor Excellence Awards

Accepting Nominations For Annual Award Through March 11, 2016 WABAN, Mass., Jan. 27, 2016 /PRNewswire/ — Temkin Group announced the opening of the nomination period for its 2015 Customer Experience Vendor Excellence (CXVE) Awards. These awards recognize the providers of products and service…

Intel, Google, and HP Lead Deliver Best Products and Relationships, According to New Temkin Group Research

Survey of 800 IT Decision Makers Shows Strong Increase in Satisfaction With 62 Tech Vendors WABAN, Mass., Jan. 13, 2016 /PRNewswire/ — Temkin Group recently published its annual Product and Relationship Satisfaction of IT Clients, 2016 which rates 62 technology vendors based on feedback from 8…

Customer Experience Metrics Are on the Rise, According to New Temkin Group Research

Fifth Annual Study Shows Improved Use of Customer Experience Metrics Within Large Organizations WABAN, Mass., Dec. 23, 2015 /PRNewswire/ — Temkin Group, a leading market research, advisory, and training firm that helps organizations transform their customer experience, released a new re…

Temkin Group Releases Annual List of Customer Experience Trends And Labels 2016 "The Year of Emotion"

Visionary Customer Experience Research Firm Publishes 10 Important Customer Experience Trends to Watch in 2016 WABAN, Mass., Dec. 15, 2015 /PRNewswire/ — Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of its annual list of cus…

Business-To-Business is Hotbed of Customer Experience Activity, According to New Temkin Group Research

Nearly Six of Ten Large B2B Organizations Have Goal to Become Industry Leaders in Customer Experience WABAN, Mass., Nov. 24, 2015 /PRNewswire/ — A new Temkin Group study of large business-to-business (B2B) organizations shows that many of these firms are actively trying to improve their cust…

Temkin Group Announces 2015 Customer Experience Excellence Award Winners

EMC Global Services, Safelite AutoGlass, and SunPower Earn Top Honors for Their Customer Experience Efforts WABAN, Mass., Nov. 23, 2015 /PRNewswire/ — Temkin Group, a leading market research, consulting, and training firm that helps organizations accelerate customer experience transform…

USAA, H-E-B, Publix and Trader Joe's Have Most Loyal Customers, According to Temkin Group Research

Newly Published Temkin Loyalty Index Ranks 293 Companies Across 20 Industries WABAN, Mass., Nov. 18, 2015 /PRNewswire/ — Temkin Group announces the publication of its 2015 Temkin Loyalty Index, a comprehensive evaluation of consumers' loyalty to large companies. Photo – http:…

IBM, Intel, and HP Lead in Customer Experience, According to New Temkin Group Research

Survey of 800 IT decision makers fuels Temkin experience ratings of large tech vendors, and also shows correlation between customer experience and loyalty WABAN, Mass., Nov. 4, 2015 /PRNewswire/ — Temkin Group recently published its fourth annual Temkin Experience Ratings of Tech Vendors w…

Voice of the Customer Programs Are Successful, But Not Yet Mature, According to New Temkin Group Research

Fifth Annual Study of Large Companies Shows Low Levels of Maturity and Increasing Importance of Technology in VoC Efforts WABAN, Mass., Oct. 27, 2015 /PRNewswire/ — Temkin Group released a new research report, State of Voice of the Customer Programs, 2015. The research examines almost 200 lar…

Improved Customer Experience Generates $100's of Millions in Revenue, According to New Temkin Group Study

Research Shows Significant Correlation Between Customer Experience, Customer Loyalty and Increased Revenue Across 20 Industries WABAN, Mass., Oct. 20, 2015 /PRNewswire/ — A new research report published by Temkin Group, ROI of Customer Experience, 2015, finds a strong connection betwee…

According to New Temkin Group Research, Consumers Recommend USAA, Lexus, and Mercedes-Benz the Most; Time Warner, Comcast and McDonald's the Least

Fifth Annual Benchmark Study of Net Promoter® Scores (NPS®) Includes Data on 291 Companies Across 20 Industries WABAN, Mass., Oct. 13, 2015 /PRNewswire/ — Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2015" based on a study of 10,000 U.S. consu…

Temkin Group Announces Plans for Celebrating Customer Experience Day on October 6th

Wide Range of Activities Include Free Research, Webinars, eBook, Video, and Infographic WABAN, Mass., Sept. 30, 2015 /PRNewswire/ — Temkin Group, a leading market research, consulting, and training firm that helps many of the world's leading brands transform their customer experience…

SAS Institute, HP Outsourcing, and Intel Earn Top Net Promoter Scores in Tech Industry According to New Temkin Group Research

Fourth Annual Study of IT Decision Makers Identifies NPS and Loyalty Levels for 62 Large Tech Vendors WABAN, Mass., Sept. 16, 2015 /PRNewswire/ — Companies often use a metric called Net Promoter® Score (NPS®) as a measure of loyalty, as it calculates the likelihood that customers will recomm…

Temkin Group Announces 2015 Customer Experience Excellence Awards

Accepting Nominations Through October 23 for 4th Annual Awards that Recognize Sustainable Customer Experience Efforts WABAN, Mass., Sept. 2, 2015 /PRNewswire/ — Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Te…

Employee Engagement Efforts Remain Immature, According to New Temkin Group Research

Third Annual Study Evaluates Employee Engagement Competency & Maturity Levels of 200+ Large Organizations WABAN, Mass., July 28, 2015 /PRNewswire/ — For the third year, Temkin Group analyzed the employee engagement efforts within large companies in the report, Employee Engagement Co…

USAA and Amazon.com Deliver the Best Online Experience, According to New Temkin Group Research

Fifth Annual Temkin Web Experience Ratings Evaluates 262 Companies Across 20 Industries WABAN, Mass., June 30, 2015 /PRNewswire/ — For the second straight year, USAA took the top spot in the Temkin Web Experience Ratings. Based on a study of 10,000 U.S. consumers, the 2015 Temkin Web Experienc…

H-E-B, Publix, Chick-fil-A, and Trader Joe's Earn Top Emotion Scores In Temkin Group Research

Fifth Annual Temkin Emotion Ratings Evaluates 293 Companies Across 20 Industries WABAN, Mass., June 23, 2015 /PRNewswire/ — Based on a study of 10,000 U.S consumers, H-E-B, Publix, Chick-fil-A, and Trader Joe's took the top four spots in the 2015 Temkin Emotion Ratings, which rates how c…

New Temkin Group Research Shows Consumer Loyalty Levels Across 20 Industries

Leading research firm publishes new report, the Economics of Net Promoter, 2015 WABAN, Mass., June 16, 2015 /PRNewswire/ — Temkin Group released a new research report "Economics of Net Promoter, 2015" based on a study of 10,000 U.S. consumers. Logo – http://photos.prnewsw…

Temkin Group Launches Engage Employees Challenge, Aims to Raise Employee Engagement Within Organizations

Temkin Group Will Award $1,000 For Innovative Ideas to Engage Employees WABAN, Mass., June 2, 2015 /PRNewswire/ — Temkin Group announces the launch of its Engage Employees Challenge. To help organizations understand the importance of engaging their employees, Temkin Group has established…