Company maintains record-high customer satisfaction scores
HUTCHINSON, Kan., Feb. 19, 2015 /PRNewswire/ — Data Center Inc. (DCI), the privately-owned developer of iCore360® core banking software and related technologies, finished 2014 with another stellar year in overall customer satisfaction, maintaining a decade-long run of consistently high ratings.
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Once again DCI received a 100% response rate to its annual customer satisfaction survey, which asked iCore360® clients to rank DCI performance on 33 metrics. The average score for all categories was a near-perfect 94%, which was still an increase of .07 percent over last year's scores.
"Hands down, best customer service!" said Beth Ann Adkins, AVP of Operations, Flatirons Bank, Colo. "[DCI has] never let me down. I've not worked with a better vendor as far as customer service goes."
Other notable results included:
- Would recommend DCI to a business associate = 93%
- Likelihood of continuing a relationship with DCI = 94%
- Reliability of iCore360® = 95%
- Ease of doing business with DCI = 95%
- Overall service and support = 96%
- Customer service response time = 97%
"The support DCI gives is great!" said Pauline Barreras, Operations Officer, Western Heritage Bank, New Mexico. "Anytime I call I get helped promptly. I really like…love DCI and iCore360®…and the support is just amazing."
DCI attributes the high level of customer satisfaction to its private ownership and personal relationship with each customer. For example, there's no automatic phone system. DCI representatives answer every support call, 24/7, and a customer relationship manager visits each DCI client quarterly to get to know the bank personally and address their needs. DCI also provides free training and hosts an annual and unique customer-led user group meetings to collaborate on iCore360® enhancements that best fit their priorities and workflows.
"DCI shares a unique bond with our customers," said John Jones, DCI president and CEO. "They know they can trust us to always be there for them, to listen, and to put them first. By building personal relationships, listening and working closely with our clients, we will continue the high level of satisfaction our customers have come to expect."
"DCI has created a model of excellence in their product, their customer support and value to their client banks," said Terri Koelsch, Vice President and COO, SJN Bank of Kansas. "We greatly value and trust DCI to continue to provide outstanding services and solutions…with 'hometown' delivery."
About DCI
DCI is the developer of the award-winning iCore360® core banking software and related technologies for community banks nationwide. DCI is privately owned by banks, with several clients serving as owners, board members and user group leaders. In addition to iCore360® (available hosted or in-house), DCI offers integrated solutions for Internet and mobile banking, private ATM network and card management, dashboard analysis, teller/branch automation, remote capture/proof, BSA/AML, compliance, custom reporting and more. For more information visit www.datacenterinc.com.
Contact:
Mark Harris
Vice President, Marketing
620.694.6771
Email