SARATOGA SPRINGS, N.Y., June 21, 2013 /PRNewswire/ – ACH Payments has primarily focused on meeting the needs of companies who require ACH Payments processing solutions for over 13 years. "Recently we have spent time with credit unions to gain an understanding of their needs and how we might be able to assist the credit union market by providing ACH Services that are tailored towards their space," said Wayne Akey, CEO of ACH Payments. "While needs vary a bit amongst credit unions, a few things stood out to us that presented an opportunity for a mutually beneficial approach in serving the credit union market space," explains Akey.
In most instances, credit unions must offer ACH Services to their business customers in order to maintain a competitive landscape. However, offering these services presents the branches with customer support and servicing costs that result in the services ultimately being a loss-leader. "It's difficult for credit unions to ascertain exactly what the soft costs are for providing these ACH services to their customers, but in discussions with a recently acquired credit union partner it became clear that they had to move to a more efficient method of providing the services to their business customers," said Akey.
ACH Payments facilitated a program for this Midwest-based credit union of 20+ branches that provides a complete outsourcing of all ACH service's needs. ACH processing for single debit entries, recurring debit payments and credit disbursement of funds, including direct deposit payroll solutions are provided. 100% of the underwriting burden is eliminated from the credit unions, as is the risk that is associated with the transactions. Customer service is completely diverted from the credit union side and is now handled by a team of professionals whose job is the specialty of handling ACH processing needs.
"Our facilitation of ACH services for credit unions has not only reduced burdens and costs, it has presented them with a solution that enhances their bottom-line from sharing of revenues created," said Akey. This is accented by the suite of ACH tools and ancillary services provided to the credit unions, which they didn't have access to previously. Software that is specifically designed for managing ACH services is available to all business customers who wish to participate. These tools include:
- Virtual Terminals
- POS solutions
- IVR solutions
- Online and website payment enabling
- Batch file transmission utilities
- Fraud detection tools
In addition to the front-end tools provided, all transactions are facilitated on infrastructure that is PCI Level 1 certified, with sub-second response times, tokenizing all transactions to mitigate risk of sensitive data theft. Infrastructure is geographically diverse and has a multitude of power and communication redundancies associated with it.
"Our focus has always been on vertical partnerships, and we believe the credit union space will play a significant role in the future of our company," said Akey. For more information about how ACH Payments might meet credit union needs, please contact us at www.ach-payments.com.
888-729-4968 ext. 88