CHARLOTTE, N.C., July 31, 2006 — Drive Technology Group and UCN, Inc., a provider of on-demand contact handling software and business telecommunications services delivered over the UCN national VoIP network, announced today a partnership allowing Drive Technology Group to act as a sales agent for UCN's inContact(TM) service.
Drive Technology Group, founded in 2004, is a leading provider of innovative software solutions and integrated professional services. Acting as an independent technology advisor, Drive combines proven technology with project management expertise and business knowledge in a variety of industry segments, including: retail automotive, security and financial industries.
"We are excited to add UCN's award-winning inContact to the suite of products and services we offer our customers," said Tim Dawson, Telecommunications VP, Drive Technology Group. "InContact is suited for any customer who is interested in better managing the customer experience, both external customers and internal customers. We have seen customers who have implemented inContact improve productivity in various areas from two to four times versus how they operated prior to inContact. The reporting tools give management information that in most instances was not available."
Additionally, Dawson sees the disaster recovery (DR) capabilities inherent in the inContact solution as a great up sell to his larger accounts: "By adding a UCN Intelligent-T into a large account, I can now offer a $500,000 call center, a Disaster Recovery Plan that enables them to be backed up and running within minutes, delivering most of the features and functionality inherent in a $500,000 onsite hardware solution."
For those customers unsure of the benefits to be gained by adding advanced contact handling features to their call centers, Dawson intends to launch a "try-and-buy" program around the inContact product roll out. "No hardware manufacturer is going to send out $100,000 worth of gear, installation and professional services, programming and training without the customer having a lot of skin in the game," explains Dawson. "With inContact, we can get them up and running quickly, with minimal costs, under the UCN 30-day, money-back program. Now I can say to these prospects, 'Let's give it a try and see how the solution performs for you.'"
Kevin Childs, Executive Vice President, UCN Sales, Marketing and Service, said, "Drive Technology Group is an excellent example of the type of value-added reseller UCN is actively seeking as an inContact sales partner. They have a strong, professional management team that has established relationships in several key vertical markets for which inContact is a perfect fit. We are delighted that Drive Technology finds inContact a great fit for the market segments they serve so well."
About Drive Technology Group, Inc.
Drive Technology Group is headquartered in Charlotte, NC and serves over 2,200 retail automotive dealers nationally that utilize products and services developed by Drive.
UCN, VP of Marketing
Drive Technology Group Contact:
Corporate Office: (704) 543-1459
Tim Dawson, VP Telecommunications
Direct: (704) 697-2142