After a year of frustration, switching vendors yields benefits and savings in just days
SAN DIEGO, Sept. 15, 2011 — After spending a year attempting to launch a mobility management tool, Hampton Products, a leading manufacturer and distributor of consumer packaged goods to big box retailers like Wal-Mart, Home Depot, Lowes and others, saw no reduction in mobile carrier charges or relief for internal IT resources. Looking for a new approach and fast results, Hampton Products turned to eMOBUS for mobility management. In less than a week, eMOBUS delivered mobile savings, improved visibility of Hampton Products' mobile environment, and automated the mobility support processes.
"Initially we worked with another firm, but even after many months we were not successful in getting their mobility management tool off the ground. And we were still waiting to get carrier data in their required format," stated Brian Millsap, CIO of Hampton Products. "We needed to change course. In three days eMOBUS had us up and running with all three of our wireless carriers. eMOBUS saved us more in the first week than our annual service fee — and that's without quantifying the reduced workload and stress on Hampton's IT staff."
One of the cornerstones of the eMOBUS approach is making mobility management easy. Said Moe Arnaiz, CEO of eMOBUS: "Many mobility management solutions look good in the sales process, but actually add work for the customer. This can entail manually acquiring and loading multiple carrier invoice formats on a monthly basis, continually updating device inventory and service plans and managing user change requests, all while trying to keep costs in check. We realized the need for an intuitive mobility management solution designed not only for hard dollar savings, but also for operational efficiency."
eMOBUS reduces complexity by offering a turnkey technology-plus-service solution. "Our clients generally don't have the time, interest or staff to get a mobility management platform up-and-running. They need performance right out of the gate," explained Arnaiz. "We heavily leverage our cloud-based technology platform, which — in combination with our professional services team — enables our clients to be deployed and to realize results within a few days, not weeks or months."
Hampton Products recognized the process efficiencies immediately. "If I want to order a new device, add or restrict features, or add international roaming for a period of time for one of our users, I just process the transaction through eMOBUS' EMM Platform," said Howard Shen, IT Manager at Hampton Products. "It takes only a few clicks, and all of our changes are processed within policy and at the best cost available. No work on our part. Once a transaction is completed with the carrier, I even get a confirmation email for my peace of mind."
Continued Shen: "eMOBUS' business intelligence and analytics feature provide real-time feedback and suggestions for optimal account management. I just review the recommendation report, approve it, and it's done. I no longer have to deal with the carriers."
"This is exactly what we wanted all along. We knew we needed to automate. Supporting users, keeping track of our mobile devices, carriers and plans was labor-intensive and a huge drain on our IT resources. eMOBUS proved that mobility management can really work allowing us more time to focus on our core business," concluded Millsap.
About eMOBUS
eMOBUS enables enterprises to automate the day-to-day management of mobile devices through its easy-to-use technology platform and comprehensive services. eMOBUS' flagship product EMM Fully Managed offers an effective combination of technology, service and expertise. This hybrid approach provides savings, accurate data, increased automation, and faster adoption, significantly lowering the total cost of ownership compared to pure business process outsourcers, cost reduction firms and self-service mobility management software.
To learn more, please visit http://www.emobus.com.
Media contact: Walter Wong, 858-926-3239, Email.
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