Press Release Headlines

Health Administration Press Publishes New Book Titled ‘Consumer-Centric Healthcare: Opportunities and Challenges for Providers’

Authors Are Leading Healthcare Consultants, Lindsey Jarrell and Colin Konschak

VIRGINIA BEACH, Va., Nov. 30, 2010 — Patients are not passive recipients of care. They are active customers. Successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare: Opportunities and Challenges for Providers is a powerful book that provides a blueprint for how healthcare providers can take control of their consumer strategy. Jarrell and Konschak's analysis and compelling questions entice readers to explore multiple facets of healthcare consumerism. The authors are award-winning healthcare consultants Lindsey Jarrell and Colin Konschak. They focus on growth opportunities associated with the increasing rise of consumerism and provide the resources providers need to start implementing change.

Bert Reese, Chief Information Officer of Sentara Health, says, "In Consumer-Centric Healthcare, authors Colin Konschak and Lindsey Jarrell establish themselves as industry thought leaders for the coming decade. Health care institutions and groups from across the nation and around the world will want to pay close attention to the keen insights in this book."

The book is filled with innovative strategies, examples from leading organizations, tips and insights, web links, and suggestions for further reading.

The authors provide deep insight into the role of the patient, where transparency stands today, personal health records, consumer directed health plans, global and regional medical tourism, convenience care and telemedicine.

David Bradshaw, Chief Planning and Marketing Officer for Memorial Hermann, Houston, TX, says, "The authors provide a provocative look at the new rules of healthcare consumerism. It touches on technology, medical tourism and retail medicine, among others. By providing relevant examples and asking insightful questions it challenges healthcare leaders of today to plan for tomorrow."

About Health Administration Press:

Health Administration Press (HAP) is a division of the Foundation of the American College of Healthcare Executives (ACHE). HAP is one of the largest publishers of books and journals on all aspects of health services management, including textbooks for use in undergraduate and graduate courses. Now located in downtown Chicago, the Press also publishes two journals, the Journal of Healthcare Management and Frontiers of Health Services Management, and produces courses for the ACHE Self-Study Program.

About Lindsey Jarrell:

Lindsey P. Jarrell, MHA, FACHE, is an author, speaker and accomplished healthcare leader with over 15 years of experience and an exceptional record of achievement in consulting, clinical transformation, strategic planning, contract negotiation and CIO leadership in large integrated delivery networks. Lindsey has served on the executive committees of fast growing technology companies and large integrated healthcare providers with over 17,000 employees. In 2009 Lindsey received the CHIME-AHA Transformational Leadership of the Year award. In 2010, Lindsey co-founded Source88, a full-service healthcare consulting firm. Source88 serves some of the largest and most respected healthcare systems in the nation.

About Colin Konschak:

Colin B. Konschak, MBA, FACHE, FHIMSS, is an author, speaker, and a founding partner of DIVURGENT, a healthcare management consulting firm. During his 20 years in the healthcare sector, Colin has focused on helping healthcare providers understand the shifting healthcare/ technology marketplace and plan their organizational and technology direction accordingly. Mr. Konschak has a keen understanding of today's healthcare marketplace and has broad experience in healthcare operations, strategic planning, and health information technology. He has worked in print and broadcast media and is a frequent author and speaker. He is a registered Pharmacist, possesses an MBA in health services administration, is board certified in healthcare management, and is a Certified Six Sigma Black Belt.


Emily Kneipp
Phone: 757-213-6872
Fax: 757-213-6801
Email: Email

Heather Fontaine
Phone: 407-756-8494

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