Press Release Headlines

Radiology Ltd. Of Tuscon Implements Royal Alerts Messaging and Appointment Reminder System From Royal Solutions Group

Email and text message alerts improve patient engagement, service, scheduling efficiency at busy call center

TUCSON, Ariz., July 21, 2016 /PRNewswire/ — Royal Solutions Group, LLC (, a leading patient and provider engagement company, has deployed a new instance of its patient notifications platform, Royal Alerts™, at Radiology Ltd. of Tucson. Royal Alerts™ allows customers to generate automated appointment reminders and other notifications with logic-driven triggers, which helps to increase patient engagement and satisfaction.

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The Royal text and e-mail alerts provide automated communication of orders, reminders, thank you messages and surveys.  We get a lot of great feedback from patients…they love it! – Chip Hardesty, C.O.O., Radiology Ltd.

Managing and delivering appointment reminders has typically been a complex and resource-intensive aspect of a healthcare practice's administration. Royal Alerts™ increases a practice's scheduling capabilities and efficiency while at the same time reducing overhead. The system sends automated reminders via phone, email or text message; patients then call back for appointment confirmation. Royal Alerts™ also allows for close-the-loop style responses from notifications, such as "Reply with 'Y' to confirm your appointment."

The Royal Alerts™ solution all but eliminates no-shows, therefore increasing revenues for customers. The system reaches patients when and where they're most receptive to messages. As a seamless plug-and-play solution, Royal Alerts™ does not introduce any new tools to learn or require expenditures of IT resources. With no more manual calling, customers can run their practices more efficiently, and staff can focus their time and energy on more immediate duties.

Royal Alerts™ also works to reduce direct mail and printing costs. All email and direct mail communications are centralized in a single dashboard. Customers can quickly and easily see the status of all future appointments. When necessary, Royal Alerts™ can automatically generate diagnostic reports and mailings. Finally, as with all of Royal Solutions Group's innovations, Royal Alerts integrates with any standard Electronic Health Records (EHR) system.

About Radiology Ltd.

As Tucson's hometown radiology practice, Radiology Ltd. provides world-class imaging services to improve the health of all southern Arizonans.  Patients are greeted by Guest Services Representatives, who answer any questions and help them feel more comfortable about their visit.  The radiology technologists are knowledgeable and compassionate, always paying the utmost attention to patient comfort and safety.  The board-certified physicians are sub-specialty trained and available 24/7, providing fast and accurate reports to help determine the most effective patient treatment.

Radiology Ltd. has 7 convenient locations, all accredited by the American College of Radiology (ACR) to ensure the highest level of image quality, patient care, and safety.  The practice provides comprehensive outpatient imaging services, including interventional radiology procedures, open MRI options for claustrophobic patients, a Clinical Review team to help ensure correct exam protocols and minimize rescheduling, and sedation services for claustrophobic or anxious patients.

About Royal Solutions Group

Royal is a leading provider of services and customized software to the Health Care industry. Headquartered in New York, NY we serve a broad client base across North America. Royal's leadership team combined, offer over 70 years of collective experience in technology, financial services, management consulting, and healthcare fields. Together these complimentary disciplines ensure best practices and tailored innovation in the application of technology to solve our client's unique challenges and achieve measurable business results.

Product offerings focus on patient and provider workflows, delivered through a suite of integrated products:

  • RoyalPay® for insurance verification, estimation and streamlined payment processing
  • Royal Kiosks™ for patient pre-registration, paperless on-site registration, access and engagement
  • RoyalMD® for complete practice and referral management
  • Royal Forms™ for secure electronic forms
  • Royal Alerts™ for robust messaging and notifications
  • Report Guard® for encryption, connectivity, and interoperability services

Royal Solutions Group owns and operates RoyalPay, Inc., its revenue cycle management division, and its own Health Information Exchange (HIE), offering centralized data management and robust interoperability capabilities with any third party system.

Specialties Include

Patient Portals & Engagement Strategies, Patient Payments & Estimation, Provider Portals & Referral Management Workflows, Clinical Provider Order Entry (CPOE), HIPAA & PCI Compliant, Information Interoperability, EHR and Meaningful Use, Real-time Eligibility

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Rita Touma
646.405.4878 option 1