By offering an exclusive satisfaction guarantee – a 100% refund of all booking fees – Hawaiian Beach Rentals stands firm on their commitment to providing the best customer experience in the Vacation Rental industry
HONOLULU, May 17, 2012 — Although they offer the largest selection of vacation rentals in Hawaii, this is not the expressed intent of Hawaiian Beach Rentals. The company's main objective is to provide a customer experience that is unparalleled in the industry, and it shows. Over 98% of Hawaiian Beach Rentals' customers report no complaints of any nature. Committed to continued excellence, the subsidiary of Vacation Rental Agent is now offering an exclusive satisfaction guarantee.
The satisfaction guarantee is a 100% refund on all fees earned by Hawaiian Beach Rentals during the booking process. These fees range from 5% to 50% of the total rental cost depending on the property. The goal of the guarantee program is complete guest satisfaction in a range of conditions that Hawaiian Beach Rentals thinks is essential to their customers. The key categories they outline are: satisfaction, service, truth, peace of mind and fair price.
How can Hawaiian Beach Rentals offer this type of guarantee when nobody else can? Owner Jeff Berzolla explains, "We have such high quality inventory and vendors, and we pay attention to any issues that arise with an emphasis on resolving problems and making the guest happy. If we have several complaints about a property, owner or property manager we stop working with them to ensure our future guests are staying at the best rentals in Hawaii."
The company continually strives to provide the best service and rentals in the state, and their exclusive satisfaction guarantee is an emphasis on their commitment to customer experience. "Our customers deserve a flawless vacation and we have worked hard to insure they get it," says Berzolla, "we hold our vendors and ourselves accountable for providing a superior service and product and we are constantly working to increase our customers' overall level of satisfaction. This guarantee puts this commitment in writing and further separates our company from our competition by showing our future customers what our current customers already know, we are the best in the business."
About Hawaiian Beach Rentals
Hawaiian Beach Rentals is a local leader in providing the largest selection of quality vacation rentals that include homes, condos, villas and beach houses in highly desired locations throughout the six main islands of Hawaii.
Media Contact:
Jeff Berzolla
Vacation Rental Agent
Email
800-853-0787
http://www.vacationrentalagent.com/
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