MEDINA, Ohio, April 22, 2015 /PRNewswire/ — Slate Rock Safety, LLC, an ecommerce retailer and distributor of safety clothing specializing in flame resistant (FR) clothing, has opened a new warehouse space that almost doubles the company's current warehouse and fulfillment center. The additional capacity is a result of seven years of double-digit growth, and new programs Slate Rock Safety is introducing to customers.
"Our customers continue to express the need for quick order fulfillment. We have listened and made changes to our inventory strategy to ensure faster order fulfillment on our core best-sellers," said Kim Wilson, President and CEO. She added, "The warehouse expansion, coupled with newly designed proprietary warehouse management software will allow us to inventory larger quantities, fulfill orders faster, minimize shipping errors, and expand our offerings."
The new warehouse space will not only accommodate growing demand from their customer base, but will allow greater options to strategically stock for uniform programs. Slate Rock Safety Outfitters has been a large driver of growth for the company due to industry-leading technology that adapts to customer needs, full customization, broad range of product offerings, and support from a dedicated account manager. This recent investment in their facility will assist in a faster fulfillment of key products within custom catalogs.
The decision to physically expand rather than rely on third parties for assistance is an illustration of the company's fiercely customer service-centric culture, which affirms that every action and every employee serves the customer. "Over the past 6 months, we have witnessed customer frustration due to manufacturer delays. We realized it was up to us to ensure the customer had the items based on their time, not the manufacturer's time frame. The best way to control the customer experience was to partner with likeminded manufacturers and stock our most popular products deeper," said Kim. She concluded by saying, "Our customers have options of where they purchase their personal protective equipment from. What sets Slate Rock Safety apart from the rest is our commitment to providing the best possible solutions and best customer service in the industry. We always invite current and potential customers to come see what a difference service makes. This recent expansion is going to allow that difference to be even greater than before."
About Slate Rock Safety:
Led by partners Kim and Chad Wilson, Slate Rock Safety is a Certified Woman-Owned Business encompassing five business divisions, including flagship FRSafety.com. Collectively, they serve the oil & gas, electrical utility, public safety, and industrial markets. It also maintains prime vendor contracts with several branches of the government, and has GSA Schedule 84 certification. Advanced technology, knowledgeable employees, and ambitious leadership have led to Slate Rock Safety becoming an industry leader in the safety apparel market. For more information about Slate Rock Safety, visit www.slaterocksafety.com
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