The industry's first remote monitoring and technical support center provides 24/7/365 management for TransLogic® Pneumatic Tube Systems.
DENVER, July 7, 2016 /PRNewswire/ — Swisslog, a leading supplier of solutions for medication and supply chain management in healthcare, reveals their Network Operations Center (NOC) for TransLogic® Pneumatic Tube Systems (PTS) and showcases the Nexus™ Station at American Society for Healthcare Engineering (ASHE) Annual Conference and Technical Exhibition in Denver next week. The NOC is part of the advanced customer service capability available only from Swisslog and features real-time technical support 24/7/365 to ensure maximum system uptime.
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Swisslog Network Operations Center(NOC)
The NOC provides immediate response and resolution to alarms through remote system monitoring; returning TransLogic Systems to normal operations and minimizing the impact on facility support personnel. The Swisslog NOC technical support team provides escalation to healthcare facility first responders within minutes where intervention is required. In addition, facilities will receive monthly reports on system uptime, alarms, response times and corrective actions to support high performance and active system management.
"The Network Operations Center is the first of its kind in terms of continuous remote monitoring and technical support capability for hospital material transport," says Technical Product Manager Hilton Campbell. "The NOC represents one component of the more comprehensive and integrated customer service options from Swisslog."
Designed to handle automated material transport needs in hospitals, the TransLogic PTS delivers patient-critical items quickly and reliably to reduce wait times and manual labor. Through scalable support options, Swisslog offers an a la carte menu of services to its more than 3,000 North American PTS customers. Swisslog is able to provide everything from replacement parts to technical support, including continuous call center service and a full-service preventive maintenance program, offering service programs custom-tailored to meet the unique requirements and budget of any facility.
"All Swisslog field technicians go through a robust training and certification program. We have invested in support and service so we can guarantee system performance," says Cory Kwarta, Senior Vice President of Operations. "I'm excited to show ASHE attendees how Swisslog support and service is best in the business.″
To learn more about the Network Operations Center, Remote System Monitoring and the Nexus Station, stop by Swisslog booth number 609 at the ASHE Annual Conference and Technical Exhibition, July 11-12, 2016 at the Colorado Convention Center, or visit the Swisslog website.
Swisslog Healthcare is a leading supplier of automation and software solutions for material transport, medication management and supply chain management in healthcare facilities. Swisslog has installed facility-wide and pharmacy automation systems in more than 3,000 hospitals worldwide, including more than 2,000 in North America. Denver-based Swisslog Healthcare Solutions offers total system design, manufacturing, installation and customer support – providing an integrated solution for lean workflow and operations that enhances information access, patient safety and cost efficiency.
About Swisslog
Swisslog designs, develops, and delivers best-in-class automation for forward-thinking health systems, warehouses, and distribution centers. We offer integrated solutions from a single source – from consulting to design, implementation and lifetime customer service. Behind the company's success are 2,500 employees worldwide, supporting customers in more than 50 countries.
Swisslog is a member of the KUKA group, a leading global supplier of intelligent automation solutions. www.kuka.com
Editorial Contact:
Marian Robinson
VP, Marketing
Swisslog Healthcare
Phone: 303.382.8335
Email