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Posts Tagged ‘customer experience’

Blue Planet Grill Earns TripAdvisor Certificate of Excellence Award

Reviewers on the world's largest travel site consistently honor BPG as a top-performing restaurant
NEW YORK, June 25, 2013 /PRNewswire/ – Blue Planet Grill today announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality ex…

Capton Introduces New All-Digital Pour Spout, the Most Advanced Beverage Data Collection Device in the Industry

Final Element in Comprehensive Upgrade of Beverage Tracking Solution for the Data-Driven Beverage Operation
IRVINE, Calif., May 9, 2013 /PRNewswire/ – Capton today announced the general availability of its new all-digital pour spout, the most advanced beverage data collection device in t…

Banking Industry Shows Steady Improvement in Customer Experience With Credit Unions and USAA Leading the Charge, Reports New Temkin Group Research Study

Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries
WABAN, Mass., March 26, 2013 /PRNewswire/ – Based on a study of 10,000 U.S consumers, credit unions and USAA earned the top spots in the banking sector of the 2013 Temkin Experience Ratings. At the other end of t…

USAA and American Express Tie for Best Customer Experience in Credit Card Industry, According to New Temkin Group Research

Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries
WABAN, Mass., March 25, 2013 /PRNewswire/ – Based on a study of 10,000 U.S consumers, USAA and American Express earned the top spots in the credit card sector of the 2013 Temkin Experience Ratings. At the other…

Stellar Solar Celebrates 15th Year With Launch of Game-Changing Residential Solar Loan

Their no-money-down, 12-year 2.99% solar loan will enable many more homeowners to go solar
SAN DIEGO, March 19, 2013 /PRNewswire/ — Stellar Solar, one of California's leading commercial and residential solar integrators is celebrating their 15th year in business by offering a revolutio…

Norwegian Cruise Line Honors Avoya Travel With Top Travel Award

Award Signifies Avoya Travel's Commitment to Creating Better Vacation Experiences
MIAMI, March 19, 2013 /PRNewswire/ – Avoya Travel®, one of the leading travel companies in North America and beyond, today announced that it has been named Norwegian Cruise Line's Home Based Part…

USAA and State Farm Set the Bar for Customer Experience in the Insurance Industry, Reports Latest Temkin Group Research

Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries
WABAN, Mass., March 18, 2013 /PRNewswire/ – Based on a study of 10,000 U.S consumers, USAA and State Farm earned the top spots in the insurance sector of the 2013 Temkin Experience Ratings. At the other end of th…

TriCare and Kaiser Permanente Earn Top Spots in Health Insurance Sector for Customer Experience, According to New Temkin Group Research

Health Plans Earn Poor Marks in Third Annual Temkin Experience Ratings of 246 Companies Across 19 Industries
WABAN, Mass., March 15, 2013 /PRNewswire/ – Based on a study of 10,000 U.S consumers, TriCare and Kaiser Permanente earned the top spots in the health insurance sector of the 2013 Temkin…

Southwest Airlines and Alaska Airlines Lead Industry in Customer Experience According to New Temkin Group Research

Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries
WABAN, Mass., March 14, 2013 /PRNewswire/ — Based on a study of 10,000 U.S. consumers, Southwest Airlines and Alaska Airlines earned the top spots in the airline sector of the 2013 Temkin Experience Ratings. At…

Chick-fil-A Leads Fast Food Industry in Customer Experience According to New Temkin Group Research

WABAN, Mass., March 13, 2013 /PRNewswire/ — Based on a study of 10,000 U.S. consumers, Chick-fil-A, Dunkin' Donuts, Sonic Drive-In, and Little Caesar's earned the top spots in the fast food sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, KFC and McDonald…

How to Improve Customer Experience in the Social Age

Practitioners at the 2013 Summit on Customer Engagement Provide Surprising Answers

SAN FRANCISCO, Feb. 20, 2013 /PRNewswire/ – What's the best way to significantly improve customer experience in the Social Age?
"It's one of the great hidden opportunities out there,"…

New Temkin Group Research Shows That Higher Performing Companies Have More Engaged Employees

Second Annual Study Of More Than 2,400 U.S. Employees Shows Increase In Employee Engagement
WABAN, Mass., Jan. 30, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: …

Temkin Group Research Report Reveals Four Core Competencies Required to Achieve Customer Experience Success

Study Shows Organizations Evolve Through Six Stages of Customer Experience Maturity to Master Competencies
WABAN, Mass., Jan. 22, 2013 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new re…

Temkin Group Announces Winners of 2012 Customer Experience Excellence Award

EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand earn top honors for customer experience transformation efforts and results
WABAN, Mass., Jan. 15, 2013 /PRNewswire/ – Temkin Group, a leading market research and consulting firm…

Temkin Group Publishes Its Top Customer Experience Trends to Watch in 2013

Predictions Include Rise of Analytics And More On-Shoring of Contact Centers
WABAN, Mass., Jan. 7, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released its forecast of 13 customer experience tre…

Net Promoter Customer Experience Conference

Net Promoter Customer Experience Conference
MIAMI, Dec. 20, 2012 /PRNewswire/ — Satmetrix is organising the 7th Annual Net Promoter Customer Experience Conference. The event will take place in 2013 in Miami from Jan 31st -Feb 1st and it will be the biggest Net Promoter conference ever, with 8 m…

Temkin Group Publishes New Research Showing That Many Consumers Stop Spending With Companies After a Bad Experience

Rental Cars, Credit Cards, Computers, and Auto Dealers Are the Most at Risk, but Service Recovery Can Increase Future Spending
WABAN, Mass., Dec. 18, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, re…

Satmetrix Launches Net Promoter in a Napkin

SAN MATEO, Calif., Dec. 6, 2012 /PRNewswire/ – NPS Go+ is the only cloud-based software platform focused solely on Net Promoter success and to promote it, Satmetrix, the worldwide leader in customer experience software, has launched the video Net Promoter in a Napkin that explains the concept…

New Temkin Group Research Finds Modest, Growing Influence of Facebook and Twitter on Consumer Purchases

Study of 5,000 U.S. Consumers Identifies How Consumers Buy Autos, Cell Phones, Computers, Credit Cards, Health Plans, Insurance Policies, and Televisions
WABAN, Mass., Oct. 24, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve…

USAA Earns Highest Net Promoter Scores According to Research Firm Temkin Group

Study of 5,000 U.S. Consumers Benchmarks the Strength of Customer Relationships for 180 Companies Across 19 Industries
WABAN, Mass., Oct. 9, 2012 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released…

Temkin Group Research Shows Obama Promoters Outnumber Romney's Across Genders, Ethnic Groups, and Most Ages of Consumers

Research Examines Candidates' Net Promoter Scores (NPS) Based On Survey of 5,000 Consumers
WABAN, Mass., Sept. 5, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, today released research showi…

Satisfaction Guarantee for All Hawaii Vacation Rentals Booked Through HawaiianBeachRentals.com

By offering an exclusive satisfaction guarantee – a 100% refund of all booking fees – Hawaiian Beach Rentals stands firm on their commitment to providing the best customer experience in the Vacation Rental industry
HONOLULU, May 17, 2012 — Although they offer the largest selection…

Customer Experience Can Generate $100s of Millions in Revenues, According to Groundbreaking Research From Temkin Group Research

Large-Scale Consumer Research Study Finds Strong Correlation Between Customer Experience and Loyalty in the U.S. and UK
WABAN, Mass., March 28, 2012 — A new research report published by Temkin Group, The ROI of Customer Experience, uncovers the connection between customer experience and loya…

Hampton Inn and Marriott Are Top Hotel Brands in Customer Experience Ratings, According to New Temkin Group Research

Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers
WABAN, Mass., March 5, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies ac…

Chick-fil-A, Starbucks, and Subway Are Top Fast Food Chains in Customer Experience Ratings, According to New Temkin Group Research

Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers
WABAN, Mass., Feb. 29, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies ac…

Publix, Aldi, H.E.B., and Winn-Dixie Are Top Grocery Chains in Customer Experience Ratings, According to New Temkin Group Research

Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers
WABAN, Mass., Feb. 27, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies ac…

Credit Unions and PNC Are Top Banks in Customer Experience Ratings, According to New Temkin Group Research

Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers
WABAN, Mass., Feb. 23, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies ac…

Sam's Club, Amazon.com, Target, and Walgreens Are Top Retailers in Customer Experience Ratings, According to New Temkin Group Research

Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers
WABAN, Mass., Feb. 21, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies ac…

Ten Ways Businesses Can Improve Their Customer Experience

MINNEAPOLIS, Jan. 17, 2012 — "Businesses today must fight harder than ever to stop customer defections, increase same-store sales and build customer loyalty," according to Pete Bosse, PhD: a consultant specializing in improving the customer experience. When confronted by custom…

Big Business Bites Customers and Alienates Followers, Declares DrTeamwork

MINNEAPOLIS, Jan. 5, 2012 — "The frustration level among Banking, Retail and Telecommunications customers appears to have reached a crescendo," according to Pete Bosse, a PhD consultant also known as DrTeamwork, who specializes in improving the customer experience. Perhaps you n…

Nine out of Ten Large Companies Lack a Strong Customer Experience Measurement Program, According to New Temkin Group Research

Research Analyzes How More than 200 Large Companies Collect and Use Customer Experience Metrics
WABAN, Mass., Nov. 9, 2011 — A new research report published by Temkin Group, State of CX Metrics, 2011, examines how companies keep track of their interactions with customers. The research is based o…

Online Retailer Makes Shopping Fun, Easy and Fast

PITTSBURGH, Sept. 21, 2011 — While gas and groceries continue to rise, that shouldn't be an excuse not to get your gift shopping done this fall and Christmas season at one discount online retailer.
Retail Closeout Mall is the premier site for all gifts and novelties because it not only saves sh…

Art of Service Help Desk Toolkit Enhances Customer Experience

SAN JOSE, Calif., Aug. 30, 2011 — It's now a little easier for IT companies to ensure top-quality customer service in today's hectic business climate.
One of the biggest challenges faced by IT organizations today is to provide superior and timely service by help desk personnel who have…

Indo-American Chamber of Commerce Honors Aegis as the Best Indian Company in USA in Technology

DALLAS and MUMBAI, India, July 12, 2011 — Aegis Limited, a leading outsourcing services provider and part of the Essar group, announced today that the Indo-American Chamber of Commerce (IACC), the only bi-lateral chamber of commerce, has honored Aegis Limited as the Best Indian Company in the Un…

Monetate to Sponsor IBM Coremetrics Marketing Showcase

Premier Conference Focuses on Creating Smarter, More Effective Marketing Campaigns
PHILADELPHIA, March 8, 2011 — Monetate, the leading independent provider of testing, targeting, and personalization for websites, is proud to announce its sponsorship of IBM Coremetrics Marketing Showcas…

AisleBuyer Expands with Addition of Two New Vice Presidents

Paul Harsha and Scott Almeida join executive team
BOSTON, Feb. 22, 2011 — AisleBuyer LLC, the innovator of mobile checkout solutions, announced today that it has hired two new vice presidents. Paul Harsha, vice president of engineering, and Scott Almeida, CPA, vice president of finance and admi…

Bling Nation Taps Merchant360 to Support Rapid Growth

Merchant360 delivers VeriFone Vx810 Contactless Application, Merchant Help Desk, and Micros Integration for Bling Nation
MEDFORD, Ore., Nov. 9, 2010 — Merchant360, Inc. announced today an agreement to support the rapid growth of Bling Nation's mobile technology platform that enables…

Online Powersports Retailer Shifts Into High Gear With Monetate

RevZilla.com cites Monetate's lightning-fast implementation and great fit with its customer-focused approach to online retailing
PHILADELPHIA, Sept. 16, 2010 — Winning in e-commerce requires selecting just the right tools for building and fine-tuning your website according to RevZ…

Voiance Announces Webinar Focused on Achieving Excellence in Customer Satisfaction

TUCSON, Ariz., Aug. 10, 2010 — Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation services in the United States, announces a webinar presentation featuring Jeanne Bliss, customer experience expert and nationally acclaimed author. In the webinar, Jean…

Hillstone Restaurant Group Selects ReQuest Harmony Solution for Music Distribution

BALLSTON SPA, N.Y., Aug. 6, 2010 — Hillstone, a California-based premium restaurant group, has chosen the ReQuest Harmony solution for music management and distribution to all fifty locations across the US. In step with Hillstone's philosophy of providing an inspired setting and experi…

Borroughs Corporation Selects Microsoft Dynamics AX and PTC's ProductPoint Solutions from First Tech Direct

ROYAL OAK, Mich., May 24, 2010 — First Tech Direct, a Microsoft Gold Certified Partner focused on helping companies manage their business processes more effectively and efficiently, today announced that Borroughs Corporation has selected Microsoft Dynamics(R) AX to replace its existing ent…

The CIOP Institute Honors Graduates of 2009 CIOP Designation Class

NEW YORK, Feb. 22, 2010 — The CIOP Institute is pleased to announce the insurance leaders and professionals who have successfully attained their Chartered Insurance Operations Professional (CIOP) Designation as members of the Class of 2009. Fulfillment of the requirements for the CIOP Design…