MaritzCX, Medallia, Potentiate, Rant & Rave, and Walker Information Are Recognized For Helping Organizations Become More Customer-Centric
WABAN, Mass., April 5, 2016 /PRNewswire/ — Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its fourth annual Customer Experience Vendor Excellence (CxVE) Awards.
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The seven winners of the 2016 CxVE Award are MaritzCX, Medallia, Potentiate, Rant & Rave, and Walker Information.
"Congratulations to the winners who stood out amongst a very strong group of applicants," states Bruce Temkin, Managing Partner of Temkin Group. "These companies stood out in their ability to help clients improve their customer experience."
In its fourth year, Temkin Group's CxVE Award recognizes companies that provide products and services that help companies improve the customer experience they deliver. The nominations are judged based on their capabilities, results, and client case studies. The scoring also includes feedback from their existing clients.
The CxVE Awards were judged by five noted customer experience experts: Mila D'Antonio (Editor-in-Chief at 1to1 Media), Mike Beaser (Vice President, Digital Customer Engagement at Fidelity Investments), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group).
According to D'Antonio, "A thriving business today must revolve around the customer. To succeed, companies must thread the voice of the customer throughout their enterprises and make it the basis of all decisions they make. It's clear that the 2016 winners of Temkin Group's CX Vendor Excellence Awards offer the capabilities and expertise to help their clients achieve this goal of becoming real-time, customer-first, data-driven enterprises."
Organizations submitted nominations for the CxVE Awards during February and March 2016.
Last year's CxVE Award winners were Confirmit, Clarabridge, NICE Systems, Qualtrics, Rant & Rave, ResponseTek, and Walker Information.
For more information about the winners and the CxE Awards, visit the Customer Experience Matters® blog, at ExperienceMatters.wordpress.com.
For more information about Temkin Group, visit www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and past chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.
Customer Experience Matters is a registered trademark of Temkin Group.