Improved productivity, customer service achieved through app's mobile task assignments, intelligent data capture, and real-time information access in the field
VANCOUVER, British Columbia, July 18, 2013 /PRNewswire/ – Flowfinity Wireless Inc., a proven provider of enterprise mobile applications, today announced that a leading insurance adjusting firm, Thornton & Partners, has implemented a custom Flowfinity mobile solution to replace paper forms and improve the efficiency of its daily field operations. The solution allows fast communication of data to and from adjusters in the field, streamlining information transfer between the field and head office.
Adjusters in the field use an iPhone or iPad to receive detailed information for each claim, complete the necessary forms on their mobile device, and submit the results right away. Automatic email notifications are then sent to internal staff, customers or third parties, keeping stakeholders informed in real-time. This allows Thornton & Partners to meet service level agreements and regulatory requirements while delivering excellent customer service.
"We were looking for a mobility tool that would enable us to dispatch information quickly to our adjusters in the field, allow them to capture details relating to inspections carried out and return the reports in a timely fashion to multiple stakeholders," says Kate Gordon, Business Application Support, Thornton & Partners. "We had looked at a number of mobile forms applications, but Flowfinity was the only solution that met our requirements for flexible data capture, ease of use, workflow, and two-way information transfer."
Data capture features of the software include automatically calculated fields, conditional field display, photo capture, and sketch capabilities. The solution is private cloud hosted by Flowfinity, and will be integrated with Thornton and Partners' existing enterprise claims management software.
To learn more about Flowfinity mobile forms and apps, visit: www.flowfinity.com/apps.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile applications without programming. Since 2000, Flowfinity has helped leading companies across industries empower their mobile workforces to enhance productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on Android, iPhone, iPad, Windows, and BlackBerry mobile devices, Flowfinity enables mobile teams to access, report, and share information when and where they need to. Top global brands in consumer goods and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.